Building Customer Loyalty
Transforming sales people into customer consultants.
With tough competition, hard-to-beat pricing and a more chaotic selling environment, the more important it is that your sales force be aligned with your organisation’s strategic direction — a consistent selling message to customers that has all of your people pulling in the same direction.
Traditional Sales Training concentrates on the skill of selling, we are different. We deliver needs-based, consultative and relationship based sales training — quickly and conveniently. We teach Sales Reps to be consultants to their customers, building a tight relationship that meets all of their needs, through good and bad times.
Baker Tilly Ryan Glennon in association with Psychological Associates has developed several ways to help your sales force build relationships with your customers that endure in spite of a rough economy, strong competition, even price wars. We offer workshops that emphasise customer-focused selling skills for working with the broadest range of customer behaviour and for building long-term relationships.
We also offer focused training in sales coaching skills for your Sales Management team which is often overlooked by many training organisations.
In a nut shell we improve Proficiency, Building Relationships and Generate Faster Sales.
Training and reinforcement programs for sales professionals and sales leaders, including sophisticated probing skills that uncover needs and decision-making criteria — plus methods to handle customer objections, improve closing proficiency, and manage sales performance; as well as other very practical skills that are further enhanced by Q4 strategies that build trust and the collaborative relationships which can lead to sustainable future business.
Please click on the links below for further information on each of our offerings:
